We’re currently experiencing a high volume of inquiries, and our response time could be up to 2 days. We apologize for the delay, and thank you for your patience. Our available time: 2 AM - 1 PM (Monday-Friday) (UTC+0 Timezone).

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Welcome to Archi Elite Support Center

To expedite the resolution of your requests, kindly adhere to the following steps prior to submitting a new ticket. This measure is intended to benefit all users and facilitate the prompt identification of solutions to your inquiries.

1. Formulating queries pertaining to features that are already incorporated into the application.

2. Adhering to the recommended configuration and ensuring that the environments and servers required are met before proceeding with installation and deployment on your server, to receive support. Please verify that your hosting or server aligns with our requirements (refer to the requirements specified in the Codecanyon item's description).

3. Support inquiries must adhere to the support policy established by Envato.

4. Maintaining a single support ticket at a time is crucial to avoid unexpected delays.

5. Each ticket should provide comprehensive details regarding the issue, including screenshots, video explanations, access information, a step-by-step reproduction process, the environments involved, any modifications or customizations made, and other relevant information.

6. Refer to our documentation at https://docs.archielite.com for potential solutions to your questions.

7. If the issue persists, kindly submit a new ticket containing the URL of the affected page.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about the item’s features
  • Assistance with reported bugs and issues

However, item support does not include:

  • Customization services
  • Installation services